Netcom Field Services Intake
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Customer Intake · Form NFS-001 Rev 2.0

Tell us what you need on site.

Only the steps that apply to what you pick — usually about 10 short steps, around 8–12 minutes. Use a phone, tablet, or laptop, and skip anything you don’t know — we’ll confirm it with you.

What do you need from us?

Pick every service that applies. You can choose more than one. Some later questions only appear if they apply to your selection.

Pick at least one service so we can scope the visit.
Short on time? Give us just the basics — company, site, and a contact — and we’ll confirm the technical details for you with a free on-site survey. About a minute.

Company and site information.

This is the site where the survey or installation will happen. If your billing address is different, we will capture it on the Statement of Work.

Company name is required.
Street address is required.
City is required.
State is required.
ZIP is required.

Building and site details.Optional — helps us prep

Front-loading these reduces back-and-forth before we book the visit. Skip anything you do not know — we will fill it in together.

Not sure about the technical details? That’s completely normal — most customers don’t know their PoE, network drops, cell signal, or exact device counts. You don’t have to guess. Check the box below and Netcom will send a technician to do an on-site survey and capture all of it for you before we finalize anything.

Who do we coordinate with?

Primary contact handles paperwork; on-site contact meets the technician.

Primary contact name is required.
A valid email is required.
Phone is required.
On-site contact (day of visit)
Your carrier rep (optional)

If you’re already working with a Verizon / carrier rep, list them so they’re looped in on every confirmation.

Site access and logistics.Optional — helps us prep

Anything that affects how the technician gets in, parks, and stays safe.

Site-level conditions only — PPE and credentials are handled on Step 12.

Existing infrastructure and network.Optional — helps us prep

Helps us plan the handoff and what to bring on site. On a survey, this is also how we inventory what is already there. Skip anything you are not sure of — we confirm on site.

Current connection speed Important for failover & connectivity surveys

Go to speedtest.net, run a test on the existing primary internet connection, and enter the results below. Skip this if it doesn’t apply to your scope.

Have a screenshot of your results? Upload it in Step 14 under “Other attachments.”

Network handoff.Optional — helps us prep

How do we hand the new circuit or device off to your existing network? If you are not sure, leave it blank or pick “Not sure” — we will recommend the right approach.

Only fill this if your network uses tagged VLANs. Leave blank if unsure — your IT team or ours can confirm on site.

Carrier gateway installation.

These questions appear because you selected a cellular install above.

Outdoor / antenna installs — leave blank for indoor gateways

One Talk phone installation.

These questions appear because you selected One Talk above. The power and cabling answers tell us what to ship and whether the technician needs splitters, injectors, or extra cable — skip anything you are not sure of.

Power & cabling

Power over Ethernet powers each phone over its network cable. If your switch doesn’t supply it, we bring injectors, a PoE switch, or AC adapters.

Each phone needs either PoE on its network cable or a free outlet/strip at the desk. Flag any stations with no open outlet so we can plan power.

One Talk desk phones have a pass-through port, so a computer can share the phone’s single network drop. Helpful when there aren’t enough jacks.

A splitter pulls power off a PoE line for a device that needs a separate power jack; an injector adds PoE to a non-PoE port. Not sure? Leave blank — we confirm on site.

Removing existing phones
Number porting & cutover

Moving existing numbers to One Talk? The port date drives when we cut over — we won’t dispatch ahead of it.

Analog devices & overhead paging.

These questions appear because you selected Analog & Paging. We use an ATA (analog telephone adapter) to bring fax, paging, alarms, and other analog devices onto One Talk / SIP. Skip anything you are not sure of.

Analog devices & ATA

One port per analog device/line. This sizes the ATA (1/2/4/8/24-port).

Overhead paging — if applicable

Netcom connects the phone-side adapter; the speakers, amplifier, and 70V wiring are usually a low-voltage contractor’s scope unless noted.

Field technician scope and responsibilities.

A quick acknowledgement of what is and is not included in a standard Netcom field services visit.

In scope

What the technician will do

Per your Statement of Work.

  • Verify hardware. Match IMEIs / serials, quantities, and condition to the work order before starting.
  • Place & mount. Set devices at the locations your on-site contact directs. Desk, wall, ceiling, pole, or rooftop per SOW.
  • Cable & power. Up to 10 ft of run per device. AC, PoE, or USB-C power as the device requires.
  • Boot to target state. Power on each device and confirm LED, signal bars, and registration.
  • Wi-Fi credentials. Set SSIDs and passwords with the on-site contact when applicable.
  • Network handoff. Connect to firewall, patch panel, switch port, or hand off as device-only — per the SOW.
  • Verify connectivity. Run a speed test at each device.
  • Brief & document. Walk the on-site contact through basic operation, capture closeout photos, get sign-off.
Out of scope

What the technician will NOT do

Routed to other Netcom teams or requires a separate SOW.

  • No network config. Firewall rules, VLANs, DHCP, advanced routing — handled by network engineering.
  • No carrier work. Number porting, call routing, voicemail, hunt groups, One Talk portal, activation, SIM provisioning.
  • No existing-equipment troubleshooting. Routers, ISP modem, computers, phones, Wi-Fi gear stay as-is.
  • No on-the-fly purchases. Materials must be shipped to site before the visit.
  • No custom structural work. Electrical, low-voltage permitting, or out-of-scope drilling.
  • No extended cable runs. Anything over 10 ft requires pre-approval and SOW inclusion.
  • No unsafe elevated work. Lift and safety equipment must be available on site.
  • No PoE workarounds. If AC power is missing, we revisit with Netcom approval — no improvised injectors.
  • No scope creep. Out-of-SOW requests pause until Netcom approves.
Why this matters. These boundaries keep the visit predictable and on-budget. Anything outside the SOW we will scope and price separately — never billed as a surprise.
Please acknowledge the scope before continuing.

Safety and compliance.Optional — helps us prep

Check anything that applies. We pre-brief the technician based on what you mark here.

When do you need this done?

Timing is the #1 thing our team needs to schedule you. We lock the exact dispatch window after you accept the Statement of Work — these answers tell us your target and availability.

Your install timing *

Please be as specific as you can — this is what we schedule around.

Please tell us how soon you need this.
Give us a target date, or choose “Flexible” above.

Check all that apply. A technician is typically on-site for a full day.

Please select at least one day.

When should the technician arrive? Most visits start between 8 AM and noon.

Please select a preferred start time.
Please enter your earliest available date.

Avoids a technician arriving to staff who don’t know about the install.

Additional notes and attachments.Optional — helps us prep

Floor plans, site photos, prior quotes, or anything that adds context. Up to 15 MB per file.

Sign-off.

Review your scope one final time, then confirm you have authority to submit this intake for your company.

In scope

What the technician will do

  • Verify hardware. Match IMEIs / serials, quantities, and condition to the work order before starting.
  • Place & mount. Set devices at the locations your on-site contact directs. Desk, wall, ceiling, pole, or rooftop per SOW.
  • Cable & power. Up to 10 ft of run per device. AC, PoE, or USB-C as required.
  • Boot to target state. Power on each device and confirm LED, signal bars, and registration.
  • Wi-Fi credentials. Set SSIDs and passwords with the on-site contact when applicable.
  • Network handoff. Connect to firewall, patch panel, switch port, or hand off as device-only — per the SOW.
  • Verify connectivity. Run a speed test at each device.
  • Brief & document. Walk the on-site contact through basic operation, capture closeout photos, get sign-off.
Out of scope

What the technician will NOT do

  • No network config. Firewall rules, VLANs, DHCP, advanced routing — handled by network engineering.
  • No carrier work. Number porting, call routing, voicemail, hunt groups, One Talk portal, activation, SIM provisioning.
  • No existing-equipment troubleshooting. Routers, ISP modem, computers, phones, Wi-Fi gear stay as-is.
  • No on-the-fly purchases. Materials must be shipped to site before the visit.
  • No custom structural work. Electrical, low-voltage permitting, or out-of-scope drilling.
  • No extended cable runs. Anything over 10 ft requires pre-approval and SOW inclusion.
  • No unsafe elevated work. Lift and safety equipment must be available on site.
  • No scope creep. Out-of-SOW requests pause until Netcom approves.
Required.
Sign here
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Please draw your signature before submitting.
What happens after you submit
  1. Your intake is sent to the Netcom Field Services team for review.
  2. A written Statement of Work lands in your inbox within 2 business days.
  3. Once you accept the SOW, we lock in your dispatch window and confirm your technician — no further action needed from you until then.
Your intake will be sent to

    Have additional details to share? Email FieldServices@networksandcommunications.com or call 1-855-9NETCOM — you can always send more after submitting.

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