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VoIP & Call Center

Our VoIP platform offers a seamless communication experience, allowing you to make calls directly from your computer, a dedicated VoIP phone, or even a traditional phone with a special adapter. With the convenience of wireless "hot spots" available in various locations like airports, parks, and cafes, you can stay connected and use our VoIP service on the go.

How can VoIP help your business?

Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice—with a clean andintuitive interface.

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Stay connected with
your customers and team

Our full-featured UC Client is available for mobile, web, and desktop. It is tightly integrated with our UCaaS platform to provide all the business communications features that your team needs to work whenever they need to and wherever they are.

Key Features

Queue treatments

- Skills and Language based routing
- Queue actions/rules
- Call back in queue (CBIQ) and
- Abandoned Callbacks
- SMS Keyword Responder

Agent experience

- Web-based UX
- Downloadable client - Browser-based softphone
- PBX phone support - Call dispositions
- Call notes - DND codes (agent state)

- Screenpop/agent scripting support
- Contact history display - Canned responses

Dashboards and reporting

- Standardized reports
- Customizable reports
- Report subscriptions
- Customizable dashboards
- Real-time agent dashboard
- Real-time queues dashboard
- Export data for external analytics

Channel types

- Voice
- SMS
- WebChat
- Email
- Facebook for Business

Quality assurance

- Call recording
- Coaching and silent monitoring
- AI Transcription and Summarization
- Post

- Call Survey

Third-party integrations

- Hubspot full integration, - Zoho (coming soon)
- CRM: Salesforce and more
- Microsoft Teams
- Cloud storage (AWS, Google, - Azure, SFTP,

- FTPS) TTS (Google, Microsoft, IBM Watson)
- ASR (speech recognition) -WFM support
- Chatbot support

Other features

- Outbound dialer campaigns (SMS, voice)
- List management with import

- Contact manager
- Single sign-on support

-Enhanced security with 2FA
- Continued expansion of industry

- Standard features with quarterly releases
- Redundant/HA architecture for
- maximum uptime

Not sure if you
need a UC Client?

Do you: Have a staff of remote or hybrid workers? Want to replace your desk phones without losing features? Have on-the-go employees who need to stay connected? If any of these sounds familiar, your business can benefit from our UC client.

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